Service and Support
Inmarsat satellite terminals
With an extensive global network of Certified Service Centres, users of Inmarsat terminals from Nera will never be far away from qualified people who can provide service and support.
For support, please contact your local certified service centre or the company where you bought the product.
For a full overview of Nera SatCom's global network of Certified Service Centres
For overview of service on Thrane & Thrane and SAILOR products
Downloads
Go to the relevant product for technical specifications, FAQ, troubleshooting and application notes. Choose the "Download" tab on the product page.
For Nera Distributors, Service Centres and Gateway customers:
Login to Partnerweb - for Nera service centres and distributors
- Download of software, manuals, certificates, technical documentation
- Order products, accessories and spare parts
- Marketing material, Partner news, etc.
Please use the Thrane & Thrane eSupport website for technical enquiries:
Login to eSupport: http://extranet.thrane.com/Support/Technical%20Support.aspx for:
Registration and tracking of problem reports
Service and Bulletin board
Training and news
FAQ/Knowledge database
If you do not have a username and password please contact extranetlogin@thrane.com with the following details: Company name, Your name and email address.
Login for Nera Certified Service Centres and registered users of Inmarsat terminals for the following services and information:
- Registration of installation and service reports
- Registration of Warranty Certificates
- Registration and tracking of hardware repair and exchange
Login to Member Service - for Inmarsat Gateway customers
- Operator's manuals, site documentation and system descriptions
- Registration of hardware repair
- Registration of problem reports
- FAQ
E-mail : gw.support@thrane.com